FAQs - Jurassic Encounter

Jurassic Encounter 2021 FAQs
Where is the Birmingham event being held?
Birmingham Botanical Gardens, Westbourne Road, Birmingham, B15 3TR
What are the opening hours?

For Saturday 23 October: Opened from 12:00 - 18:00 (Last entrace: 17:00)

For 24 October to 30 October: Opened from 10:00 - 18:00 (Last entrace: 17:00)

From 31 October to 7 November: Opened from 10:00 - 17:00 (Last entrace: 16:00)

Can I change the date of my visit?
We do not offer the option of changing the date or time of your visit unless we are closed for any reason.
Can I get a refund on my tickets?
We do not offer ticket refunds at all unless we have to close for any reason. You can pass your tickets onto family and friends to use instead.
How can I contact See Tickets to discuss ticketing issues?
Who do I contact for general questions about the event?
Jurassic Encounter do not have a phone number, for general event related questions, you can email us on - info@jurassicencounters.uk
Is there parking at the event?
Jurassic Encounter does not offer parking at any of the event locations. All parks and locations are easily accessible by foot, cycle, bus and train from all parts of the city.
What is the nearest tube station to the event?
The nearest tube station is Southgate Station on the Piccadilly Line. There are also many bus stops around the park. Visit TFL to plan your route in advance.
Where can I buy tickets?
You can purchase tickets online here, or at the event on the day of your visit. On the day tickets are more expensive so we recommend you purchase tickets online in advance to guarantee that tickets will be available.
What is an adult ticket?
An Adult ticket is valid for visitors aged 16 to 64 years old.
What is a child ticket?
A child ticket is valid for visitors aged 3 to 15 years old. Children aged 2 or under do not need a ticket to enter.
What is a concessions ticket?
A concessions ticket is valid for visitors aged 65 or older, with a disability, on unemployment benefits & students with ID. Proof may be required at the entrance of the event (e.g. Driver’s License, DLA & student card).
What are family tickets?
A family ticket is valid for 4 people only, 2 Adults + 2 Children or 1 Adult + 3 Children. Children aged 2 or under do not need a ticket to visit the event. A minimum purchase of 4 tickets is required.
What are group tickets?
Group tickets are valid for groups of 10 visitors or more (irrespective of age). Visitors aged 2 or under do not need a ticket to enter. A minimum purchase of 10 tickets is required.
Do you offer any discount for disabled people?
Disabled visitors should buy concessions tickets, unless they are part of a Family or Group tickets.
Do you offer any discounts for carers?
We offer registered carers free entry into our event as long as they are accompanying their dependent. You can obtain your free carer ticket during the process of purchasing a concessions ticket.
Is the route accessible for wheelchair users?
The area of each park in each city we are using for the event is mainly grass and woodland, so it is fine for prams and pushchairs but could be quite difficult for wheelchair users. Please also be aware that some pathways have uneven flooring and steep gradients which is natural for park environments.
Can I bring my pets along?
Assistance dogs will be allowed to enter, but no other pets will be allowed to enter the event.
Can I bring a stroller / pushchair / buggie along?
Yes. That said, we do not have facilities for storing them at the event.
Can I bring children’s scooters / skates / bicycles along?
Scooters/skates/bicycles will not be allowed to enter the event & we do not have facilities for storing these items at the event.
Do I need to print my tickets?
You can print your tickets or show the tickets on your phone to our team at the entrance.
I might arrive a bit earlier / later than the time on my ticket, will I still be able to enter?
We would appreciate it if you could arrive at the event at your chosen entry time. For example, if your ticket says 1pm then you need to arrive between 1pm and 2pm. We must control the numbers coming in to avoid crowding.
Will you be open if it is raining or bad weather?
Yes. We are open every day regardless of the weather. If we do have to close for any reason, we will notify you and then you can change the date of your ticket.
How long does it take to walk around the event?
The time it will take you to walk around our event will depend on several factors, including, how much time you spend reading about the dinosaurs, how much time you spend enjoying the food and drink stalls along the route and the size of the park where we host the event. On average, visitors like to spend 2 to 3 hours in our event.
How long can I stay at the event?
Once you are inside, you can stay as long as you wish with your family and friends. Last entry is at 6pm and we ask all visitors to leave by 7pm.
Will you have any food & drink on sale at the event?
Yes. There will be several street food and drink vendors onsite.
What should I wear?
Clothes & shoes suited to walking around in an outdoor park. Please note, due to the high number of visitors at our events, sometimes the ground may become muddy during or after rain.